Delivery Policy
Delivery to UK Destinations
All UK items are delivered by Royal Mail 2nd class. Prices vary depending on the weight of the package:
0g – 100g = £1.95
101g – 1kg = £3.00
Delivery to Non-UK Destinations
Orders outside of the UK are sent via Royal Mail Standard International. Prices vary on the location and weight of the package.
Europe:
0g – 100g = £3.00
100g – 1kg = £4.50
ROW Zone 1 (Click here for list of countries):
0g – 100g = £4.00
100g – 1kg = £5.50
ROW Zone 2 (Click here for list of countries):
0g – 100g = £4.50
100g – 1kg = £6.50
When will my item ship?
Orders placed Monday to Friday, before 2pm, will be sent the same day. Any orders placed at the weekend, or after 2pm, will be sent the next working day .
My item hasn’t arrived:
We send our items via the Royal Mail. Deliveries should arrive within 3-5 working days of being posted. The Royal Mail state that 90% of their Second Class mail arrives in 2 days, but if yours doesn’t they have the following advice:
Is it less than 4 working days since the item was posted to you?
If so, hold tight, it’s probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.
Has it been between 4 and 14 working days since the item was posted to you?
If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
Have 14 working days passed since the item was posted to you?
The Royal Mail will now class your item as lost. You must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the Royal Mail in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.
Please contact us, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence.
NOTE: We cannot refund or replace items that the Royal Mail has lost until after 14 working days have passed.
For deliveries to Non-UK destinations we must wait until 20 working days have passed for deliveries to Europe, and 25 working days for the Rest of the World before we can officially class your item as lost. If this is the case you must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the delivery company in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.
The Three Wolves Ltd Return Policy is valid for 14 days from receipt of your item. See returns procedure below.

AVAILABILITY

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfil an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfil the order requirements. You will be issued a full refund.
Faulty Items
If you receive a damaged or faulty item then you may return it to us and we will replace it. If there is no stock for that product, then you will be issued a refund (excluding shipping fees). You must send the item back to us first.
If we have sent you the wrong product then you may return it to us and we will send the correct item or provide a refund. In this instance, we will refund you your initial shipping fee.
Unwanted Items
• Items must be returned to us in their original packaging and condition
• We cannot refund or exchange a product that has been opened and used unless the item is faulty
• We will issue a refund (excluding shipping costs) to your card/PayPal once the item has been returned and inspected.
Pre-ordered Items
If you wish to cancel an item that has been pre-ordered then you can do so by contacting us. A full refund, including your shipping fee, will be sent. Please ensure that you cancel the order at least 7 working days before the product is due to be released.
Testing Returns
We test all products returned to us and reserve the right to return the item to you if we cannot reproduce the fault our end.

What cannot be returned/refunded?
• Gift vouchers are non-refundable and cannot be exchanged for cash
• Sale items will be refunded at the sale price
• Clearance items will not be exchanged or refunded unless the item is faulty.
Returns Procedure
1. To return an item/request a refund, please contact us. Please provide the reason for your return
2. Package the item securely and include your name and order number within
3. Obtain proof of postage when you send the item. If an item is lost in the post then you will need to claim for it via Royal Mail
4. You will be responsible for paying the shipping costs for returning your item. If a refund is approved then this will be issued, minus the shipping fee. If the item is exchanged then it will be shipped to you free of charge