Delivery to UK Destinations
All UK items are delivered by Royal Mail 2nd class. Prices vary depending on the weight of the package:
0g – 100g = £1.95
101g – 1kg = £3.00
Delivery to Non-UK Destinations
Orders outside of the UK are sent via Royal Mail Standard International. Prices vary on the location and weight of the package.
0g – 100g = £3.00
100g – 1kg = £4.50
ROW Zone 1 (Click here for list of countries):
0g – 100g = £4.00
100g – 1kg = £5.50
ROW Zone 2 (Click here for list of countries):
0g – 100g = £4.50
100g – 1kg = £6.50
When will my item ship?
Orders placed Monday to Friday, before 2pm, will be sent the same day. Any orders placed at the weekend, or after 2pm, will be sent the next working day .
My item hasn’t arrived:
We send our items via the Royal Mail. Deliveries should arrive within 3-5 working days of being posted. The Royal Mail state that 90% of their Second Class mail arrives in 2 days, but if yours doesn’t they have the following advice:
Is it less than 4 working days since the item was posted to you?
If so, hold tight, it’s probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.
Has it been between 4 and 14 working days since the item was posted to you?
If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
Have 14 working days passed since the item was posted to you?
The Royal Mail will now class your item as lost. You must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the Royal Mail in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.
Please contact us, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and your letter will be used as evidence.
NOTE: We cannot refund or replace items that the Royal Mail has lost until after 14 working days have passed.
For deliveries to Non-UK destinations we must wait until 20 working days have passed for deliveries to Europe, and 25 working days for the Rest of the World before we can officially class your item as lost. If this is the case you must email us clearly declaring that you have not received the item. We will use this email as evidence in our claim for a lost item and you may be contacted by the delivery company in regard to this. When we receive your emailed declaration will either send you a replacement or give you a refund.
The Three Wolves Ltd Return Policy is valid for 14 days from receipt of your item. See returns procedure below.